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Lost Tickets

All tickets are delivered electronically via email which is your eTicket. Please be prepared to present a printed version of your eTicket or an electronic copy of the ticket on your mobile phone. Each eTicket has a unique security code. This code acts as your ticket number for the event. In the event you do not receive your eTicket via email, or if there is any question about your eligibility, be prepared to provide another form of identification such as a driver’s license or the credit card with which the ticket was purchased.

Transfer of Tickets

You can transfer your eTicket to someone else prior to the event. Please indicate any transfers and the name of the new attendee when you arrive for your event.

Seating and attending as a Group

We guarantee that everyone who has purchased a ticket will be able to attend and be seated at the event. Depending on the event format we may not be able to keep everyone in their party together. It may be necessary to separate large groups into smaller ones or have individuals sit with others at a shared table. However, we make every effort to accommodate people and ensure that their party can be kept together. Help us help you and contact us at least 24 hours in advance at [email protected] or at (801) 810-7048 of any seating arrangements you would like to have. We cannot guarantee it but we can usually make it happen.

Refunds and Exchanges

Time, planning and resources go into scheduling public events. Because of this, there are no refunds or exchanges and all sales are final. We realize that a situation may arise that would prohibit a patron from attending an event for which tickets have already been purchased. If you are unable to attend an event please call (801) 810-7048 or e-mail [email protected] prior to the event taking place. Once your situation has been reviewed, we will make a determination, on a case-by-case basis, as to how to handle the transaction.

Cancelled and Rescheduled Events

In the chance that your Event will need to be cancelled and rescheduled, due to bad weather or other such unforeseen situations, we will automatically provide you a voucher to let you reschedule yourself to the new date of the Event when it is posted. If you are cancelling due to personal reasons and are unable to attend the event, you also may use the voucher to reschedule yourself into any other Event. Customer cancellations due to weather, traffic, availability, schedule changes or other reasons are not refundable, and must be rescheduled for a future event. If an Event cannot be rescheduled and must be cancelled we will attempt to contact you to inform you of exchange procedures for that event. For exact instructions on any canceled events, please contact us at [email protected].

Vouchers

If a customer cancels their registration before the day of class, they can self-voucher their ticket for another day. Tickets cannot be vouchered the same day, due to limited seating.

Membership Terms

Our Painter's Membership is designed to save you money on frequent purchases, and it greatly benefits those who try a variety of services with us. Because the Membership is billed annually, all sales are final, and no refunds can be issued after any benefits are used. If a customer requests to cancel their membership, they can do so at any time, but no refunds on the annual membership will be given, and benefits will not continue for the remainder of the year. Members can also renew their membership at any time, and purchase a new annual membership starting on the date of purchase and one year after. By signing up to be a member, you agree to these terms and conditions.

Private Parties and Private Events

You may move or reschedule your party 1 week prior to the start of your original date, as long as the new date does not conflict with other scheduled parties. If you cancel less than a week before your party, don't show up for your party or fail to communicate no shows and cancellation, your deposit will not be returned to you. If your actual party guest count does not meet the minimum required number of painters, your party will not be cancelled, but we will still charge the minimum amount. Please make every effort to fill your minimum number of seats, and remember, adults can paint too!

Alcohol Policy

If you are scheduling a private party in our Party Room, and all your guests are 21 and over, you may bring your own alcohol. Any alcoholic beverages must be served by the party guests, and you (as the party host) are responsible for all your party guests. Easely Art Studio is not responsible for intoxicated guests, drunk driving or underage service. No one under the age of 21 is allowed to enter the Party Room if alcohol is being served.

For publicly hosted events by Easely Art Studio, if there is an educational wine class occurring, minors are NOT allowed on the premises. According to the laws of Utah and the DABC, no one under the age of 21 can be in the studio if alcoholic beverages are being served. These 21 and over events will be clearly labeled in our calendar, and all registrant IDs will be checked at the door before every alcoholic event. For these events, alcohol will be provided in portioned glasses of 5oz of wine, 5oz of champagne or 1 bottle of beer per person, no outside alcohol is permitted during these events.

Participation in any Adult or Children Events

It is the intent of Easely Art Studio to provide a creative, safe, productive and positive learning environments for all of our customers. This includes eliminating disruptive behavior so that all participating painters can enjoy their time in the studio.  Disruptive behavior will not be condoned and I understand and allow Easely Art Studio staff members to determine on their own if myself or my child must be removed from any participating event because of disruptive behavior.

I understand that if myself or my child participates in any event at Easely Art Studio and I agree to RELEASE from LIABILITY, INDEMNIFY and HOLD HARMLESS Easely Art Studio, its owners, employees and all persons participating at Easely Art Studio will not be held liable for any damages or injuries caused by any activity participated by myself or my child.  I understand also that I, or my child, do not have to participate in any activity that I do not feel is in my/his/her best interest.

Photographs and Video

I understand that Easely Art Studio reserves the right to photograph or video individuals present in these events, classes, and throughout the studio. Photography and video taken on premises may be used in a promotional capacity including but not limited to print materials, web site, print, social media, online or out of home media and other medium now or later developed.

Any other concerns or questions?

Please address any additional questions you may have prior to purchase. You can contact us at [email protected] or at (801) 810-7048.